Conflict resolution strategies and skills bangladesh open university. However, use of the appropriate conflict management tool must be situationspecific and needbased. Download as doc, pdf, txt or read online from scribd. Origins of conflict dispute prevention delegating conflict management to the disputant. This class will introduce classic and contemporary theoretical perspectives on how we can manage peace and conflict. Discussions of dispute resolution systems, and discussions of interests, rights and power in the context of conflict management, raise serious ethical issues. Lecture notes negotiation and conflict management sloan. In this lecture, professor michael nagler introduces, through story and explanation, the field of peace studies and the theory and practice of nonviolence, t. Pdf introduction to peace and conflict studies sara. Lecture 1, introduction conflict managementlecture notes, study notes for conflict management. Of particular interest is researchers notes stating why tcc was selected as the control intervention and how the study. Conflict is difficult to define, because it occurs in many different settings. This is lecture handout to help us deal with conflict.
In a recent survey administrators note that they spend at least 20 per cent of their time. Origins of conflict dispute prevention delegating conflict. Lecture notes conflict management ibusiness institute. The essence of conflict seems to be disagreement, contradiction, or incompatibility. Of course, thats not always possible to find, but you should use all your resources to. Since conflicts in a business are a natural part of the workplace, it is. Union and management conflict often has as one of its sources the. Conflict exist everywhere, every relationship has conflict. The central challenge for international conflict resolution. Conflict management managing conflict in organizations. Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.
Managing the conflict involves defusing any strong emotion involved in the conflict and. It seems to be natural, so, we should learn how to use it in positive way. Thus, conflict refers to any situation in which there are incompatible goals, cognitions, or emotions within or between. This course is about how to manage it, how to get rid of it. Diagnosis and alternative dispute resolution author. Is it ethical to resolve criminal matters or public safety. The concept paper series is the joint centers paper series addressing topics and concepts of foremost importance for understanding the dynamics of.
Lecture 1, introductionconflict managementlecture notes, study notes for conflict management. Conflict, conflict prevention, conflict management and beyond. Lectures, videos, cases, and exercises can be used for learning conflict man. Conflict management involves acquiring skills related to conflict resolution, self awareness about conflict modes. Lecture 1, introductionconflict managementlecture notes docsity. Conflict is very common in organizational settings. In conflict resolution, the best solution is the solution t hat is best for both sides. Coercion threatening or using force to impose ones will. Following a voluntary process in which parties reach agreement through consensus. Conflict management and resolution manual 1 cmd centre for multiparty democracy. The focus of this document is on conflict resolution. The conflict management process, in such circumstances, resolves conflicts on. Conflict and natural resource management 5 definitions of key conflict managementand resolution strategies avoidance acting in ways to keep a conflict from becoming publicly acknowledged.
Lecture notes on conflict management your article library. This is not the full challenge test to be held by your learning institution for. Conflict management requires different levels of interaction between people. Negotiation exercise recruiter and job candidate negotiate the offer, consisting of salary, signing bonus, vacation days, and location each has interests or things they value. In this lesson we apply conflict management skills to resolve differences in business situations. Skilled leaders and managers can reduce and resolve local conflict to. Table of contents preface 4 acknowledgements 5 how to use the manual 6. Defining conflict management to include stimulation as well as resolution. Lecture 1, introductionconflict managementlecture notes. Discussions of dispute resolution systems, and discussions of interests, rights and. Introduction, conflict, relationship, definitions, stagnation, organization, disorder, encounter, dispute.
Introduction to conflict resolution and peace studies. Ask permission to take notes and use newsprint so all can see the development of the process. All this is not to contend, however, that conflict resolution is the. Conflict and conflict resolution course introduction when human beings.